Privacy Policy

Last Updated: 2025-09-01

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At Finnect, we value your privacy and are committed to protecting your personal information. This Policy explains how we collect, use, and safeguard your data in compliance with Quebec’s Law 25 and Canada’s PIPEDA.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email, phone number, company name, billing details, and any other information you provide voluntarily through forms or communications.

Usage Information:
IP address, browser type, device information, pages visited, time spent on site, and interactions with our content.

Log Files and Analytics:
Like most websites, we automatically collect certain technical information such as browser type, access time, referring page, and IP address.
We use tools such as Google Analytics and the Meta Pixel to measure site performance and user engagement. This data helps us understand how visitors use our website and improve the overall experience.

Cookies & Tracking:
We use cookies and similar technologies to analyze traffic, enhance performance, and measure campaign results.
You can adjust your browser settings to disable cookies, though this may affect certain features on our site.

2. How We Use Your Information

We use your information to:

  • Provide and improve our marketing, advertising, and content services.
  • Communicate with you about services, campaigns, or inquiries.
  • Personalize your experience across our platforms.
  • Send SMS or email communications when you have opted in.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your information. We may share it with:

  • Service providers and subcontractors (e.g., hosting, CRM, email, analytics, SMS, and ad platforms).
  • Legal authorities if required by law.
  • Aggregators and providers of text messaging services, for delivery purposes only.

Important:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer service) is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

5. Your Rights

Under Quebec and Canadian law, you have the right to:

  • Access and correct your personal information.
  • Withdraw consent for future processing.
  • Request deletion of your data (subject to legal obligations).

To exercise your rights, contact us at contact@thefinnect.com

6. Security

We implement physical, technical, and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure storage, and restricted access to personal information.

7. International Transfers

If personal data is transferred or stored outside of Quebec or Canada, we ensure adequate protection and compliance with applicable data protection requirements.

8. Use of Automation, CRM, and AI Tools

We may use CRM systems (such as ManyChat, GoHighLevel, HubSpot, or equivalent) to manage leads, automate communications, and track engagement.
We may also use artificial intelligence tools to assist in content creation, analysis, or personalization — always under human supervision and consistent with this Policy.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Updates will be posted with a revised “Last Updated” date.

10. Cookies and Advertising

We use cookies and similar tools to track engagement and improve advertising efficiency.
This includes Meta Ads (Facebook/Instagram), Google Ads, and YouTube remarketing.
You may disable cookies through your browser or opt out of personalized ads via your social media ad preferences.

11. SMS and Messaging

By opting into our SMS program, you consent to receive marketing or informational text messages from Finnect.

Program Description:
Users may receive messages related to marketing, scheduling, and updates about Finnect’s services.

You can cancel the SMS service at any time by texting “STOP” to +1 (438) 817-4558.
Upon sending “STOP,” we’ll confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive messages from us. To rejoin, sign up again as you did initially.

If you experience issues with the messaging program, reply with HELP for assistance, or contact us directly at contact@thefinnect.com.

Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies. For questions about your plan or charges, contact your wireless provider.

12. Contact Us

For questions or concerns, please contact:

Compagnie Finnect Inc.
11806 Rue Michel-Sarrazin, Montréal, QC H4J 2G5
contact@thefinnect.com
www.thefinnect.com

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