Legal
Privacy Policy
This policy explains how Finnect (“Finnect”, “we”, “us”), a marketing agency located at 1874 Rue Notre-Dame Ouest, Unit 2, Montréal, Québec H3J 1M6, collects, uses, discloses and protects personal information when you visit this website or communicate with us. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Québec’s Act respecting the protection of personal information in the private sector as amended by Law 25, and Canada’s Anti-Spam Legislation (CASL).
Person responsible for the protection of personal information
As required by Québec law, Finnect has designated a person responsible for the protection of personal information. You can reach this person by mail at the address above (attention: Privacy Officer) or through the form on our contact page. Direct any question, complaint or request about your personal information to them.
What we collect
- Information you give us. When you use our contact form or book a call, we collect your name, work email, your phone number if you choose to give it, firm or practice name, the service you are interested in, and anything you write in your message. The phone number is optional and is used only to reply to you.
- Booking details. If you schedule a meeting through our booking tool, that tool collects the date, time and contact details needed to hold the meeting.
- Technical information. Our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) for security and operations.
- Browser storage. We store a small language preference and interface flags in your browser (see the tables below).
- Site analytics. We use Microsoft Clarity to understand how visitors use this site. Clarity records how you interact with our pages (clicks, scrolling, mouse movement and the pages you view), along with information about your device, your browser and your approximate location, and uses it to produce session replays and heatmaps. What you type into our contact form is masked before it leaves your browser.
- Advertising measurement. We use the Meta Pixel to measure the results of our ads on Facebook and Instagram and to show our ads to people who have visited this site. It tells Meta which pages you viewed and whether you sent our contact form, and Meta may connect this to your Facebook or Instagram account if you have one.
- Fonts. This site loads typefaces from Google Fonts; when your browser requests them, Google receives your IP address as part of that request.
Why we collect it
We use personal information to respond to your inquiries, hold the meetings you book, provide and improve our services and this website, measure how our advertising performs, send communications you have consented to receive, and meet our legal obligations. We do not sell personal information, and we do not use it for purposes unrelated to those listed here without asking you first.
Consent
We collect personal information with your consent, for example when you submit a form or book a meeting. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the person responsible for privacy. Commercial electronic messages are sent only with consent as required by CASL, and every such message includes a working unsubscribe mechanism that we honour promptly.
Who we share it with
We share personal information only with service providers who help us run our business, such as our website host, customer relationship management platform, booking and scheduling tool, email service, and analytics and advertising platforms (Microsoft for Clarity, Meta Platforms for the Meta Pixel), and only what they need to perform their function. These providers are bound to protect the information and use it solely to provide services to us, except that Microsoft and Meta also handle the data they receive under their own privacy policies, which in Meta’s case includes using it to deliver ads. Some providers store information on servers outside Québec or outside Canada (including the United States); where information leaves Québec, we take the steps required by Law 25, including assessing that it will receive adequate protection.
Retention and safeguards
We keep personal information only as long as needed for the purposes above or as required by law, then destroy or anonymize it. We protect it with safeguards appropriate to its sensitivity, including access controls and encrypted connections (this site is served over HTTPS). If a confidentiality incident involving your personal information presents a risk of serious injury, we will notify the Commission d’accès à l’information and the affected persons as required by law.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask that it be corrected, ask that it be deleted, withdraw consent to its use, and ask that it stop being disseminated or be de-indexed where the law provides for it. Requests go to the person responsible for privacy at the address above; we respond within 30 days. If you are not satisfied with our response, you may complain to the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.
Cookies and browser storage
Microsoft Clarity and the Meta Pixel set the cookies below to measure how this site is used and how our ads perform. You can block or delete them at any time through your browser settings, and the site works fully without them. To limit how Meta uses your activity on other websites, use the “Your activity off Meta technologies” setting in your Facebook or Instagram account.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| _clck | Microsoft Clarity | Recognizes a returning browser so its visits can be grouped | 1 year |
| _clsk | Microsoft Clarity | Links the pages viewed in one visit into a single recording | 1 day |
| MUID | Microsoft | Identifies the browser across Microsoft services | 1 year |
| _fbp | Meta Pixel | Identifies the browser to measure ad results and build ad audiences | 90 days |
| _fbc | Meta Pixel | Records the Facebook or Instagram ad click that brought you here, if any | 90 days |
The site also stores the following in your browser’s local storage, which you can clear at any time through your browser settings:
| Key | Purpose | Duration |
|---|---|---|
| finnect-lang | Remembers your language choice (English or French) | Until cleared |
| finnect-lang-tip | Remembers that the one-time language tip was shown | Until cleared |
Third-party links
Our site links to third-party sites (for example, our booking tool and mapping services). Their privacy practices are governed by their own policies, which we encourage you to read.
Changes to this policy
We may update this policy from time to time. The date at the top reflects the latest revision, and material changes will be flagged on this page.
Contact
Privacy Officer, Finnect
1874 Rue Notre-Dame Ouest, Unit 2
Montréal, Québec H3J 1M6
Or via our contact form.